Refund and Returns Policy

Effective Date: July 2025

Thank you for shopping with Najla’s Haute Couture. Our goal is to ensure that you are completely satisfied with your purchase. If you are not satisfied, we’re here to help under the following return and refund policy.

🧾 Overview

Our return and exchange policy is valid for 7 days from the date of delivery (as per Pakistan’s common e-commerce practice). After this period, we unfortunately cannot offer refunds or exchanges.

To be eligible for a return:

  • The item must be unused, unwashed, and in original packaging.
  • All tags must be intact.
  • Item must be returned with a valid order receipt or proof of purchase.

🚫 Non-Returnable Items

We do not accept returns on:

  • Custom-stitched or altered clothing
  • Sale or discounted items
  • Undergarments or hygiene-sensitive items
  • Gift cards or store credits
  • Items damaged due to misuse, negligence, or personal wear

🔁 Exchanges

We only exchange items if:

  • The product was received damaged or defective
  • The wrong item or size was delivered (based on your order)

To request an exchange, email us at:
📧 info@najlashautecouture.com
Include your order number, reason for exchange, and photos (if applicable).

💰 Refunds (if applicable)

Refunds are only issued if:

  • The item is out of stock
  • You received a damaged or incorrect item, and we cannot exchange it
  • You cancel the order before it is shipped

Refunds will be made to the original payment method (Bank Transfer, Easypaisa, JazzCash, etc.). Processing may take 5–7 business days after approval.

⌛ Late or Missing Refunds

If you haven’t received a refund yet:

  1. Double-check your bank or mobile wallet.
  2. Contact your payment service (bank, Easypaisa, JazzCash) OR COD Cash on Delivery.
  3. If it still doesn’t appear, contact us at info@najlashautecouture.com.

🎁 Gift Returns

If the item was marked as a gift at checkout and shipped directly to you:

  • You’ll receive store credit for the value of your return.

If the gift was shipped to the buyer first and later given to you:

  • The refund will be issued to the original purchaser.

🚚 Return Shipping

To return an item, please send it to:
📦 Najla’s Haute Couture, [Insert full return address here]

  • You will be responsible for the return shipping cost.
  • We recommend using a trackable courier service like Leopard, TCS, or M&P.
  • We are not responsible for items lost in return transit.

❓ Need Help?

For questions about returns or refunds:
📧 Email: info@najlashautecouture.com
📱 WhatsApp: [Insert WhatsApp Number, e.g. 0301-2345678]